![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
eBay pleasantry
Jun. 14th, 2007 06:45 pmYesterday we had a critical machine fail at work. Some time in the early hours, a fan module died and a machine overheated. It shut itself down preventatively. The outage meant that none of the remote offices could enter accounting data. Our supplier said it would take approximately 5 days to find a replacement.
Instead, we check on eBay and find someone who ships next day. Closer investigate reveals he's in basildon.
Boss: "Hmm, how long is the train to Basildon? 30-40 mins or so?"
Me: "Sounds about right"
Boss: "Fancy going to Basildon?"
Me: "Okay".
We then email the guy asking how far he is from the station. He says that he'll meet me there.
When I arrived, I offered to pay extra money to cover the fact that he wasn't making profit on postage, and the fact that he was meeting me. He outright refused.
Great customer service - vastly better than any of our suppliers.
Instead, we check on eBay and find someone who ships next day. Closer investigate reveals he's in basildon.
Boss: "Hmm, how long is the train to Basildon? 30-40 mins or so?"
Me: "Sounds about right"
Boss: "Fancy going to Basildon?"
Me: "Okay".
We then email the guy asking how far he is from the station. He says that he'll meet me there.
When I arrived, I offered to pay extra money to cover the fact that he wasn't making profit on postage, and the fact that he was meeting me. He outright refused.
Great customer service - vastly better than any of our suppliers.
